Privacy policy

Introduction

Besten Alya respects your privacy. This policy explains what personal information we collect when you visit bestenalya.com or place an order, how we use it, and the choices you have.

Information We Collect

Order details: your name, delivery address, phone number, email address and the products you order.
Payment: you pay by cash on delivery or a secure payment link. We do not store card details; any online payment is handled by our payment provider.
Messages: what you send us through the website, WhatsApp or Instagram.
Browsing: pages viewed, device and browser type, approximate location and how you arrived at our site, collected through cookies and similar technologies.

How We Use Your Information

To process, deliver and support your orders.
To contact you about your order or reply to your messages.
To manage promotions, including checking eligibility for the Free Bottles campaign and preventing duplicate or fraudulent claims.
To send news and offers, only if you agree; you can unsubscribe at any time.
To understand how our website is used and improve it.

Sharing Your Information

We do not sell your personal information. We share it only with:

Shopify, which hosts our store and processes orders.
Delivery partners, who need your name, address and phone number to deliver your order.
Payment providers, when you pay online.
Advertising and analytics services such as Meta (Facebook and Instagram) and Google, which help us measure and improve our ads and website.
Authorities, when required by law.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and measure visits and ads. You can manage or block cookies in your browser settings; some site features may not work without them.

How Long We Keep Information

We keep order information for as long as needed to fulfil orders and meet legal and accounting obligations. Marketing information is kept until you unsubscribe.

Your Choices and Rights

You can ask to see, correct or delete the personal information we hold about you, or to stop receiving marketing messages, by contacting us. Some information may be kept where the law requires it.